Refund & Cancellation Policy

Cuts are cheap and the policy is simple: if you paid and did not get what you paid for, you get your money back. Here is exactly how that works.

Failed generations never cost you

If the barber slips — the model errors out and no portrait is delivered — the cut is returned to your balance automatically, within seconds. You do not need to ask. A portrait that was delivered but is not to your taste counts as delivered; the machine has its off days, and a retry is one cut away.

Payment went through, cuts did not arrive

Crediting is instant in the normal case (see the delivery policy). If money left your account and your balance did not go up within a few minutes, write to automations@ecomvest.io with the name you signed in with and the payment id from your Razorpay receipt. We will either credit the cuts or refund the payment in full — your choice.

Duplicate or accidental payments

Charged twice, or bought a pack by mistake? Ask within 7 days and any pack whose cuts are entirely unused is refunded in full. Packs that are partly used are refunded for the unused portion, at the pack's per-cut price.

Cancellations

An order you abandon before paying — closing the payment window — costs nothing and needs no cancelling. Once a payment is captured, the 7-day window above applies. If a payment gets stuck as "pending" with your bank, Razorpay reverses it automatically, typically within 5–7 business days.

How refunds are paid

Always to the original payment method, via Razorpay. Once we trigger a refund it typically reaches your account in 5–7 business days, depending on your bank. We respond to refund requests within 48 hours.